In relating to work management and the customer benefit package (CBP), i beg your pardon is the correct time sequence?



In relating to work management and the customer benefit package (CBP), which is the correct timing sequence?

In relating operations management and the customer advantage package (CBP), which is the correct time sequence?

a. Operating mechanism processes lead to customer needs and expectations, which lead to customer advantage package.

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b. Customer benefit package leader to client needs and expectations, which cause operating mechanism processes.

c. Customer needs and also expectations lead to customer advantage package, which leads to operating system processes.

d. Customer needs and expectations lead to operating device processes, which lead to customer benefit package.

Question 4

3 the end of 3 points

A golf simulator in a retail sports store is an instance of

a. Non- resilient goods replacing services

b. Main good

c. Items content

d. Biztainment

Question 5

3 out of 3 points

Which the the following is not a crucial activity of an operations manager?

a. Translating industry knowledge into goods, services, and also processes

b. Continuous learning and also adapting to an international and eco-friendly changes

c. Managing cash flows and strategic investments

d. Exploiting an innovation to enhance productivity

Question 6

3 out of 3 points

Service management skills would include every one of the adhering to except

a. Audit and finance

b. Knowledge and also technical expertise around operations

c. Marketing and also cross-selling

d. Human being interaction

Question 7

3 the end of 3 points

Which one of the following is not an example of biztainment?

a. Iphone phone applications

b. Automobile leasing

c. Product demonstrations

d. Virtual factory tours

Question 8

3 the end of 3 points

The complying with terms — interchangeability of parts, division of labor, very repetitive jobs — best relate come a focus on

a. Quality

b. Efficiency

c. Quality

d. Time

Question 9

3 out of 3 points

The quality transformation is many related to

a. Consistent improvement

b. Mass production

c. Time-based competition

d. Service

Question 10

3 the end of 3 points

Which the the complying with is not a current difficulty to OM?

a. Globalization

b. Technology

c. Quality

d. Fixed production

Question 11

3 out of 3 points

A customer benefit package (CBP) includes

a. Only core offerings

b. Just peripheral offerings

c. Either main point or peripheral offerings but not both

d. Both main point offerings and peripheral offerings

Question 12

0 the end of 3 points

Which is generally related to business operations?

a. Tangible product

b. Require for functional capacity

c. Separation of production from consumption

d. Huge amount of inventory

Question 13

3 the end of 3 points

The three worries that room at the main point of operations management include every one of the following except

a. Cost

b. Quality

c. Utilization

d. Efficiency

Question 14

3 the end of 3 points

Which that the adhering to would be the shortest in products content and also highest in business content?

a. Fast food restaurant

b. Attending a theatre production

c. Getting an oil adjust for your car

d. Filling a medical prescription

Question 15

3 out of 3 points

Computer software would be an instance of

a. One intangible good

b. A nondurable good

c. A service

d. A value creation process

Question 16

3 the end of 3 points

From the pre- and also post-service watch of a value chain, goods and services design, contract negotiation and consulting solutions would it is in considered

a. Pre-production services

b. Production processes

c. Post-production services

d. Worth creation

Question 17

3 out of 3 points

____ is the process of regulating information, services and also physical goods to insure their access at the right place, in ~ the best time, in ~ the appropriate cost and also at the appropriate quantity, v the greatest attention offered to quality.

a. Preproduction service

b. Value proposition

c. To work structure

d. Worth chain integration

Question 18


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